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Lumos Capital Group, LLC
Lumos Capital Group, LLC

People Operations & Culture Manager



People & HR, Operations
Madrid, Spain
Posted on Tuesday, September 12, 2023
People · Madrid · Hybrid Remote

People Operations & Culture Manager

#About Ironhack

Ironhack is an education startup that was founded to disrupt the way tech education works!

We empower students to create a new path - one that leads to meaningful careers in software development, product design, or data analytics in a fraction of the time and cost of traditional education.

Our higher purpose is to transform the education space to be unapologetically outcomes-driven. Whether students are looking to change careers, get a promotion, skip University, or start their own company, we work tirelessly every day to make sure this path is as quick, immersive, and accessible as possible. Hearing these success stories is what gets us out of bed each day, and excited to come to work :)

It’s with this mindset that we’ve become one of the key global players in bridging the digital skills gap, serving both those looking to get into tech, as well as the companies hungry for tech talent.

#About the gig

A large part of the success of Ironhack depends on our engaged, mission-driven, highly effective teams. The People Operations and Culture Manager (referred to in many organizations as an HR Manager) is a critical role to ensure we have world-class People processes that effectively engage, develop, incentivize, and retain top talent.

We’re looking for a People Ops and Culture Manager who will help us ensure flawless execution of talent management and HR operations processes globally as we continue to grow. The People Ops and Culture Manager will report to Rute Pereira (Head of People) and will be an integral part of our larger People organization.


  • Ensuring accurate record keeping of current + historical employee data (contracts, payroll, compensation/title changes)
  • Documenting, automating, and standardizing People processes + policies (internal mobility, title changes, vacation policy, employee handbook, disciplinary policy, onboarding/offboarding)
  • Centralizing and standardizing onboarding/offboarding + payroll + benefits globally
  • Creating reporting structures to enhance the People team’s analytical capabilities
  • Working with the Head of People to improve, implement, and manage Ironhack’s talent management process (Performance appraisals, talent mapping, L&D programs, employee value proposition)

  • Manage Merit Increase process (logistics, payout globally, follow-up) Assisting the Talent Acquisition team in creating scalable recruiting operations (compensation benchmarking, process templates, workflows, reporting)
  • Serving as a point of contact for complex employee relations issues, including employee conflicts and employment matters
  • Collaborating with our legal teams and local leaders to ensure labor law compliance across all markets
  • Assisting the Head of People in administrative matters related to company communications, audit compliance, praise/recognition, and engagement
  • Change management within the company


  • 3+ years of HR Generalist experience in a fast-paced environment (including payroll - preferably ADP, which we use), employee record keeping, HR operations, labor law compliance, and training/development)
  • Working knowledge of HRIS systems (we use hibob)
  • Strong communication skills (written and spoken) required. Professional working fluency in English is required
  • Comfortable embracing a culture of constant experimentation
  • Really positive, upbeat and social
  • Encouraged by challenges and enjoy having tons of autonomy with no bureaucratic BS
  • A do-er - the moment you get out of bed, you’re getting stuff done

#Nice to have

  • SHRM-CP, SHRM-SCP, SPHR, or GPHR certification
  • HR experience in a multinational startup
  • Certification or demonstrable experience in coaching and/or conflict management
  • Understanding European labor laws is strongly preferred
  • Fluency in Spanish is strongly preferred
  • Experience building and implementing employee onboarding/offboarding, engagement programs, and Employer Branding.


  • Remote-friendly policy for Global Team employees and work-from-home specific policies for Local Team employees
  • 22 working days of holidays per year
  • Flexi Fridays (6 hour workday)
  • Eloomi (LMS) full access
  • Learn to code, design, or analyze data: Enroll in our part-time courses for free!
  • Honest Greens partnership for employee discount on healthy meals
  • A mentor for the first 3 months of onboarding
  • Individual career development plans with courses to help you build new skills
  • Amazing events with our students, team-building activities, and company retreat
      Remote status
      Hybrid Remote


      Casa del Lector

      28045 Madrid


      We believe in global benefits that help us feel our best and do our best

      • Flexible work environment

        We believe in individual responsibility and autonomy. Enjoy a hybrid work culture and a very flexible environment that promotes your work-live balance

      • Growth and development

        Boost your career with our individual development plans and keep your skills up to date with top-notch training

      • Fitness and wellness

        Access a global network of gyms and studios and enjoy wellness programs thanks to Gympass

      Our culture

      Our mission is to impact the lives of our students and of the people working here. We are a global community of passionate Ironhackers and together we are shaping and changing the future of education in a working environment with flat hierarchies

      About Ironhack

      Ironhack is a Global Tech School ranked top 2 worldwide. Our mission is to help people transform their careers and join a thriving community of tech professionals that love what they do.

      We do this through Intensive courses & bootcamps in Web Development, UX/UI Design, Data Analytics & Cybersecurity, as well as Career Services aimed at helping our students to be prepared to look for a job after the course.

      Founded in 2013
      Coworkers 200+
      Turnover $20M
      People · Madrid · Hybrid Remote

      People Operations & Culture Manager

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